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Our Budget Billing Service was designed with our customers in mind—because you deserve the option to make easy, convenient and predictable payments. Unlike regular billing methods, our Budget Billing Service:
With the predictability of the Budget Billing Service and the simplicity of automatic payments, you can sit back, relax and enjoy a warm and comfortable "home sweet home."
NOTE: The graph above is based on a 10-month budget plan
Payments can be scheduled in two ways:
First, we estimate your total yearly cost. Then we divide it by the number of payments you'll be making during the 10-month budget season (i.e. September through June). Each of your 10 payments will be about the same from one month to the next.
Budget Billing Service payments are made through pre-authorized bank or credit card accounts. They are paid on the 1st and/or 15th of the month.
Your budget payment includes your oil and furnace equipment service plan (if you have one) but they do not include equipment sales, leases or rentals.
We do our very best to estimate how much it will cost to heat your home over the next year but weather, home renovations, oil prices and other factors that we cannot control could impact the actual cost. As a precaution, we’ll analyze your account mid-way through the winter and contact you if we recommend adjusting your payment.
Statements are issued in December, March and June.
Your final statement will be issued every June 30th.
Any credit or balance owing on your account will be processed automatically and in full to your bank account or credit card within 30 days of the final statement.
An amount due may simply represent the cost of one month’s equipment lease or rental that is about to be processed via a pre-authorized payment but isn't yet reflected on the statement. For example, the January lease may appear as an amount due on the January bill even though it will be automatically paid in February. Therefore, if your lease is set up for pre-authorized payment, do not pay this amount due.
An amount due can also be the result of charges not covered in your budget plan such as equipment purchases, burner service work and missed payments. All of these amounts are payable. Please look at the fine print and contact us if you're not 100% sure.
The account balance is not payable. It is meant to show you the running balance of total payments and total charges at any point in the season. Ideally, total payments for that period will be about the same as total actual charges by the end of the budget season—with the difference reflected in the account balance. In contrast, the amount due is payable unless your lease is set up for pre-authorized payment or you have charges not covered in your budget plan (see previous FAQ for details).
During the summer of each year, we will contact you with an estimate of your monthly payment amount for the following budget season. There is no need to contact us to re-approve pre-authorized payments—the new amount will automatically be deducted from your bank or credit card account beginning each September.