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FAQs

The minimum fuel delivery amount is 250 litres (300 litres for tanks larger than 620L) for stove oil and 300 litres for furnace oil.

There is absolutely no cost! Columbia Fuels offers this service free of charge. Our energy management system will estimate when and how frequently you will require a delivery based on variables such as the past consumption amounts, the size of your home and weather conditions. Relax and leave the estimates to us!

To schedule a home heating oil delivery, fill out the Order Fuel Online Form or contact your local Columbia Fuels branch location.

To schedule a service appointment, contact your local Columbia Fuels branch location or fill out the Contact Us Form online.

You can quickly and conveniently view and pay your bill online using the Columbia Fuels Client Space. To register on Client Space for the first time, make sure you have a copy of your statement on hand and click here to register today!

To open a new home heating oil account, click here to fill out an online application. The information will be submitted to a local Columbia Fuels sales representative who will contact you to open the account.

The Columbia Fuels Budget Billing Service is a great way to manage your monthly oil bills. The monthly payment is calculated by estimating your total yearly cost and dividing it by the number of payments you’ll be making during the budget season. By equalizing your payments, it helps you plan and manage your home heating budget.

To close your account or to make changes to your existing account, please contact the Columbia Fuels branch location nearest you.

You may be eligible for this Program if you are a:
  • Canadian Armed Forces Member or Veteran (including dependents)
  • Civilian DND or NPF Employee
  • RCMP Member
Eligible customers can save up to 4 cents per litre* off the regular delivered price of home heating oil or propane and you could also qualify for an additional rebate based on all your home heating oil purchases.

Complete the Online Referral Form to receive further information about the service and the terms and conditions of the Program in your area. Once your eligibility is confirmed, one of our home heating experts will help you select a plan that meets your needs.

Yes, eBilling is still available for customers who wish to receive an email alert whenever your next bill is ready.

To sign up on Client Space for the first time, have a copy of your statement on hand and your civic address number.

As of June 2014 we have discontinued the use of paper coupons. We apologize for any inconvenience this may cause.