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FAQs

What is the minimum fuel delivery amount?

The minimum fuel delivery amount is 200 litres for stove oil and 300 litres for furnace oil.

Is there a cost to sign up for automatic delivery?

There is absolutely no cost! Columbia Fuels offers this service free of charge. Our energy management system will estimate when and how frequently you will require a delivery based on variables such as the past consumption amounts, the size of your home and weather conditions. Relax and leave the estimates to us!

How do I earn AIR MILES® reward miles?

You will earn 1 AIR MILES® reward mile for every 30 Litres of residential heating oil purchased, as well for every $30 spent on residential equipment.

How can I add my AIR MILES® Collector number to my account?

Call your local Columbia Fuels branch location with your AIR MILES® number or fill out the AIR MILES® number submission form online and you will start earning AIR MILES® reward miles immediately on all future purchases.

How do I schedule a delivery?

To schedule a home heating oil delivery, fill out the Order Fuel Online Form or contact your local Columbia Fuels branch location.

How do I schedule a service appointment?

To schedule a service appointment, contact your local Columbia Fuels branch location or fill out the Contact Us Form online.

How can I make a payment on my account?

You can quickly and conveniently view and pay your bill online using the Columbia Fuels My Account. To register on My Account for the first time, make sure you have a copy of your statement on hand and click here to register today!

How do I open an account?

To open a new home heating oil account, click here to fill out an online application. The information will be submitted to a local Columbia Fuels sales representative who will contact you to open the account.

How does Budget Billing Service work?

The Columbia Fuels Budget Billing Service is a great way to manage your monthly oil bills. The monthly payment is calculated by estimating your total yearly cost and dividing it by the number of payments you’ll be making during the budget season. By equalizing your payments, it helps you plan and manage your home heating budget.

How do I cancel my account?

To close your account or to make changes to your existing account, please contact the Columbia Fuels branch location nearest you.

Who qualifies for the CANEX discount?

You may be eligible for this Program if you are a:

  • Canadian Armed Forces Member or Veteran (including dependents)
  • Civilian DND or NPF Employee
  • RCMP Member
Eligible customers can save up to 4 cents per litre* off the regular delivered price of home heating oil and you could also qualify for an additional rebate based on all your home heating oil purchases.

How do I sign up for the CANEX discount?

Complete the Online Referral Form to receive further information about the service and the terms and conditions of the Program in your area. Once your eligibility is confirmed, one of our home heating experts will help you select a plan that meets your needs.

Is eBilling still available?

Yes, eBilling is still available for customers who wish to receive an email alert whenever your next bill is ready.

How do I register for My Account?

To sign up on My Account for the first time, make sure you have a copy of your statement so you can provide your:

  • Account Number
  • Reference Number
  • Reference Date

Then visit portal.columbiafuels.com  Visit My Account FAQs

Are paper coupons still available for redemption?

As of June 2014 we have discontinued the use of paper coupons. We apologize for any inconvenience this may cause.

Columbia Fuels - A Brand of Parkland Fuel Corporation
Service Excellence Since 1993
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