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Account

Columbia Fuels' 24/7, online customer portal, My Account, is packed full of information about your account and other features that you’ll love. It's is available to all Columbia Fuels customers whether you receive your bills online or still receive paper billing. My Account is fast, easy and convenient!

My Account Login Open an Account


All the account information you need in one place.

How To Register

Check out our guide on registering for My Account

Questions?

Check out our Frequently Asked Questions about My Account

With the Columbia Fuels My Account, you can:

  • Access your account 24/7 from any computer or mobile device
  • View and pay your bills online
  • Verify the date and amount of your last payment
  • Browse your billing and payment history
  • Review your fuel consumption history
  • Manage all your accounts from one place
  • Check your AIR MILES® balance

To learn more about My Account, view this video:

Frequently Asked Questions

Why can’t I see my statements?

Your statements are issued on a monthly basis. If you recently received your statement, it is likely that it has not yet been uploaded. It can take up to two business days before your statements are ready for viewing. Please check back in a few days, and your statement should be waiting for you!

If you can’t find your older statements on My Account, please contact your local branch and they will be happy to help assist you.

Why is My Account not recognizing my Postal Code/Zip Code?

My Account is set up to identify your account using the billing address postal code/zip code found on your statements. Please ensure that the postal code/zip code you are entering into My Account is the same as the one found on your statements.

View our instruction guide here

Why can’t I access My Account from my phone? 

My Account is not available on mobile phones. Please ensure that you are using My Account on your tablet, desktop, or laptop.

Why can’t I pay online? 

If the Pay Now option is available to you, be sure to disable your pop up blocker to process a payment. The Pay Now option is not available to residential Budget Plan customers.

What do I do if I can’t sign up for My Account? 

If you are experiencing difficulty registering for My Account, we recommend that you contact your local branch or email customer.care@parkland.ca and one of our customer service representatives will be happy to help. You can also click the chat feature while visiting the My Account site or leave us a message if we are offline.

Our system works best on Internet Explorer and Google Chrome.

Why can’t I log in to My Account?

After registering for My Account, you will receive an email from portal.admin@parkland.ca to complete the registration process. Please ensure that you have clicked on the confirmation link and completed the registration process.

If the link in the email is not working, please copy and paste the link into your browser and follow through with the prompts on the page.

If you haven’t received the confirmation email, please check your junk/spam filter. For registration support please contact your local branch and one of our customer service representatives will be happy to help.

Is eBilling still available?

Yes, eBilling is still available for customers who wish to receive an email alert that your bill is ready.

How can I order a non-emergency fuel delivery or request a service from My Account?

Simply select the Request Service tab and use the drop down menu to select the type of service you require. Please allow 1 business day for a Customer Care representative to contact you to confirm your order.

How do I register for My Account?

To sign up on My Account for the first time, have a copy of your statement on hand and locate your:

  • Account Number
  • Postal Code
Click here to register
Columbia Fuels - A Brand of Parkland Fuel Corporation
Service Excellence Since 1993
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