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FAQs

What does Columbia Fuels do?

Columbia Fuels is a petroleum distribution leader that delivers top-quality fuel, lubricants and equipment to businesses of every size. Its premium products and dedication to service excellence are benefiting the construction, transport, forestry, agriculture, mining, fishing, commercial real estate and other industries.

What is Columbia Fuels’ relationship with Parkland Fuel Corporation?

Columbia Fuels became a division of Parkland Fuel Corporation in 2009. This relationship has resulted in expanded access to supply, larger delivery fleets and a greater number of trained, knowledgeable customer service teams with access to technical experts.

Where can I review my invoices and track my fuel consumption?

You can review all your invoices and usage history in your Columbia Fuels My Account. This online account is available 24/7 from any computer or tablet, allowing you the convenience of managing all your accounts and information in one place.

What are your fuel quality standards?

Our fuel meets the strict quality standards of the Canadian General Standards Board (CGSB). We are also in compliance with low temperature flow pour point and cloud point specifications to ensure optimal fuel performance even in the most extreme winter conditions. 

What are the benefits of Shell Diesel Extra?

Shell Diesel Extra is a revolutionary diesel fuel formula engineered to help save fuel by up to 3%*. It can help maintain engine performance and prevent fuel system corrosion, which can help you reduce operating costs. 

* Over the lifetime of the vehicle. Compared to regular diesel without a fuel economy formula. Savings may vary per truck/vehicle, driving conditions and driving style.

Is eBilling still available?

Yes, eBilling is still available for customers who wish to receive an email alert that the next bill is available.

How do I register for My Account?

To sign up on My Account for the first time, make sure you have a copy of your statement so you can easily locate your:

  • Account Number
  • Invoice Number
  • Invoice Date
Click here to register  Visit My Account FAQs
What is Form 430? What does it mean for marked fuel customers?

Form 430 is a revised government document that must be completed and signed by all marked fuel customers who purchase marked fuel through our cardlocks or in an amount greater than 45 litres. This form is effective July 1, 2015 but can be submitted up until September 30, 2015 and is required by the provincial government. This form update is simple to complete and can be mailed or scanned to the address below or hand delivered to one of our drivers.

Mailing Address: 2669 Wilfert Road, Victoria BC V9B 5Z3

e-mail address: commodity.tax@parkland.ca

You can find this updated form here. For the full government issued details regarding this form change please click here.

Columbia Fuels - A Brand of Parkland Fuel Corporation
Service Excellence Since 1993
Diesel Heating Oil Lubricants
Shell Distributor