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My Account

Now you can easily manage your commercial fuel accounts with a few clicks, swipes or taps. Fast, easy and convenient, Columbia Fuels' 24/7, online customer portal, My Account, is packed full of information about your accounts that you'll love. My Account offers the same features as the former eService, plus more. It is available to customers who receive their bill online as well as customers who still receive paper billing. 

My Account LoginOpen an Account


The Columbia Fuels My Account: all the information you need in one place.

How to Register

Check out our guide on registering for My Account

Questions?

Check out our frequently asked questions on My Account

  • Access your account 24/7
  • View your bill online
  • Confirm the date and amount of your last payment
  • View your billing and payment history
  • Review your fuel consumption history
  • Manage all your accounts conveniently from one place

To learn more about My Account, view this video:

Frequently Asked Question

Why isn’t My Account recognizing my invoice number?

My Account is not set up to read the ‘0’ in front of your invoice number. Please ensure that you are entering the invoice number without the preface of 0.

Example: If your invoice number reads 063598, it should be entered as 63598 on My Account.

View our registration guide here.

How do I input my invoice date?

A calendar will pop up for you to select invoice date.

View our registration guide here.

Why can’t I see my invoices?

Your invoices are issued on a weekly basis. If you recently received your invoice, it is likely that the invoice has not been uploaded onto the portal yet. It can take up to two business days before your invoice is ready for viewing on My Account. Please check back in a few days and your invoice should be waiting for you!

If you can’t find your older invoices on My Account please contact your local branch and they will be happy to help assist you.

Why are my lubricant invoices are not showing as a PDF image?

At this time, lubricant invoices are not available as a PDF.

Why is My Account not recognizing my Postal Code/Zip Code?

My Account is set up to identify your account using the billing address postal code/zip code found on your invoices. Please ensure that the postal code/zip code you are entering into My Account is the same as the one found on your invoices.

View our registration guide here.

Why can’t I access My Account from my phone? 

My Account is not available on mobile phones. Please ensure that you are using My Account on your tablet, desktop, or laptop.

Why can’t I pay online?

The Pay Now option is not available to Commercial customers. Please contact your local branch for all payment options.

What do I do if I can’t sign up for My Account

If you are experiencing difficulty registering for My Account, we recommend that you contact your local branch or email customer.care@parkland.ca and one of our customer service representatives will be happy to help. You can also click the chat feature while visiting the My Account site or leave us a message if we are offline.

Our system works best on Internet Explorer and Google Chrome.

Why can’t I log in to My Account?

After registering for My Account, you will receive an email from portal.admin@parkland.ca to complete the registration process. Please ensure that you have clicked on the confirmation link and completed the registration process.

If the link in the email is not working, please copy and paste the link into your browser and follow through with the prompts on the page.

If you haven’t received the confirmation email, please check your junk/spam filter. For registration support please contact your local branch and one of our customer service representatives will be happy to help.

Is eBilling still available?

Yes, eBilling is still available for customers who wish to receive an email alert that your bill is ready.

How can I order a non-emergency fuel delivery or request a service from My Account?

Simply select the Request Service tab and use the drop down menu to select the type of service you require. Please allow 1 business day for a Customer Care representative to contact you to confirm your order.

How do I register for My Account?

To sign up on My Account for the first time, have a copy of your invoice on hand and locate your:

  • Account Number
  • Postal Code
  • Invoice Number
  • Invoice Date
Click here to register
Columbia Fuels - A Brand of Parkland Fuel Corporation
Service Excellence Since 1993
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