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We are always ready to help and there are many ways to get in touch.
Sign up for eBilling today &
Now you can easily manage your commercial fuel accounts with a few clicks, swipes or taps. Fast, easy and convenient, Columbia Fuels' 24/7, online customer portal, My Account, is packed full of information about your accounts that you'll love. My Account offers the same features as the former eService, plus more. It is available to customers who receive their bill online as well as customers who still receive paper billing.
How to Register
To learn more about My Account, view this video:
My Account is not set up to read the ‘0’ in front of your invoice number. Please ensure that you are entering the invoice number without the preface of 0.
Example: If your invoice number reads 063598, it should be entered as 63598 on My Account.
Your invoice date should be entered as YY/MM/DD.
Your invoices are issued on a weekly basis. If you recently received your invoice, it is likely that the invoice has not been uploaded onto the portal yet. It can take up to two business days before your invoice is ready for viewing on My Account. Please check back in a few days and your invoice should be waiting for you!
If you can’t find your older invoices on My Account please contact your local branch and they will be happy to help assist you.
My Account is set up to identify your account using the postal code/zip code found on your invoices. Please ensure that the postal code/zip code you are entering into My Account is the same as the one found on your invoices.
My Account is not available on mobile phones. Please ensure that you are using My Account on your tablet, desktop, or laptop.
If you are experiencing difficulty registering for My Account, we recommend that you contact your local branch and one of our customer service representatives will be happy to help.
After registering for My Account, you will receive an email from email@example.com to complete the registration process. Please ensure that you have clicked on the confirmation link and completed the registration process.
If the link in the email is not working, please copy and paste the link into your browser and follow through with the prompts on the page.
If you haven’t received the confirmation email, please check your junk/spam filter. For registration support please contact your local branch and one of our customer service representatives will be happy to help.
Yes, eBilling is still available for customers who wish to receive an email alert that your bill is ready.